One iPhone application that has been getting some great press of late is Launch Center. In it’s simplest form Launch Center is an app that allows you to trigger certain actions within other applications with a single tap, it also allows you to schedule actions as well.
For a bunch of it’s users, myself included, Launch Center has replaced numerous Homescreen apps, as well as saved many many taps. However it also has it’s detractors. Take a look at these screen caps from the App Store, how do you go from a glowing 5 star review to a call for minus stars?
I’ll admit that typically most 5 star reviews have little to no value, especially when it’s a review like “omg awesome app 5 starz” as it tells us nothing about why the app is so awesome. On the other end of the spectrum a 1 star, or in this case a “minus star” is next to worthless as well.
Continuing to use Launch Center as an example; the developer, App Cubby, clearly states in the description that notifications do not stay in Notification Center permanently, Apple does not allow apps that do this, they also state that users can ask for help or submit feedback on their support website. With developers not being able to interact with
their Apple’s customers via responding to issues disguised as reviews, and when they clearly state that they can / will support via their own website, I think Apple is doing the developers a huge disservice by approving these comments.
I’d love to be able to have a filter set so that I don’t see any 5 or 1 star reviews, only give me 2,3, and 4 star reviews where people have actually submitted a considered opinion on the app in question. There’s an infinite amount more value in those reviews.
I’d love to see Apple start to actually moderate comments that are so very obviously user based issues, or even open a feedback channel so that developers can respond to critical reviews.
Or maybe it’s all too difficult for a $1.99 app.